Agency - Setting Up Your Custom Domain
Step 1: Create a CNAME record on your webhost from your custom subdomain to cname.vercel-dns.com
Here is a Sample setup you can easily follow:
Example Main Domain: interactivevids.io
Type: CNAME
Points to: cname.vercel-dns.com
Host or Name: The host can be whatever, for example: app, video, or interactive
Your Subdomain will then be: app.interactivevids.io, video.interactivevids.io, or interactive.interactivevids.io
Here's a sample for GoDaddy:
Next, we select "Manage DNS" settings
The next step is to create a CNAME record. In GoDaddy, we do this by clicking on 'ADD'
Next, click on the type of record, then select 'CNAME'
The next fields you need to fill out are the 'Host' and 'Points To' fields.
Step 2: Enter your subdomain name in your Agency settings. Do not include http or /. Then hit the verify button. It will let you know if you successfully set up the subdomain.
Note: If you're getting an unable to load app error, this means that the domain name in the above field does not match the domain name in the URL bar; these needs to be the same for it to work.
Once done, the site should be up. There are times when it takes hours to be up, depending on your web host's process.
You can also send us a screenshot of your DNS/CNAME setup so we can check it for you.