How do I get a refund / cancellation?
Refund and Cancellation Policy
With the exception of our coaching programs:
- SCALE
- AGENCY ACCELERATOR
- IGNITE
...which have conditional refund policies.
Our software products come with a no questions asked guarantee. If you are not 100% delighted with your purchase let us know
WITHIN THE REFUND PERIOD and provide your payment receipt and we will refund 100% of your purchase.
We will require the following:
We will require the following:
- Order Number: (starts with PK - if purchased via PayKickstart or AP/ST if purchased via JVZoo - then a series of digits.)
- Customer Email: (must be the email you purchased with)
- Reason for refunding - feedback helps us to make better products
Please note! Any abuse of our refund policy will result in you being blocked from doing business with us in the future. This can include but is not limited to:
- Being abusive or aggressive in any way.
- Refunding more than one purchase without a valid reason.
- Disputing a payment instead of resolving it with us via the helpdesk.
- Requesting refunds after the refund period has expired.
Don't be that person who buys something, does nothing with it then asks for the money back. This is the quickest way to get yourself blocked. We are here to help, and if you genuinely need a refund and submit your request before our refund period has expired then you will be refunded in full and we can part as friends, then hopefully we can do more business together in the future.
Please also note that refunds submitted on Friday outside of normal office hours (9am-5pm UK time) will be refunded the following week.
To submit your refund request please use the contact form:
