How do I get a refund / cancellation?

Refund and Cancellation Policy

• SCALE
• AGENCY ACCELERATOR
• IGNITE

...which have conditional refund policies.

All of our software products come with a no-questions-asked money-back guarantee.

If you're not 100% satisfied with your purchase, simply contact us within the applicable refund period, provide your payment details, and we’ll issue a full refund—no hassle.

To process your refund request, please include the following:

• Order Number

  - Starts with PK if purchased via PayKickstart, or AP/ST if purchased via JVZoo — followed by a series of digits

• Customer Email

  - The email address used during the purchase

• Reason for Refund

  - Sharing feedback helps us improve our products

Important Notes on Refund Eligibility

We strive to be fair and helpful—but we also expect the same in return. Abuse of our refund policy may result in a permanent ban from purchasing our products in the future. Examples of abuse include (but are not limited to):

• Using abusive or aggressive language with our support team
• Requesting multiple refunds without valid reasons
• Initiating a payment dispute instead of contacting us directly
• Requesting a refund after the refund period has ended
• Purchasing, not using the product, and then requesting a refund

Please don’t be that person. We’re here to support you and would much rather part on good terms. If your request is legitimate and submitted within the valid time frame, you will receive a full refund—no questions asked.

Processing Time

Refund requests submitted on Fridays outside of our regular business hours (9 AM–5 PM UK time) will be processed the following week.

To submit your refund request, please use the contact form: