Please Read Before Submitting A Support Ticket

Please ALWAYS check the knowledge base for the answers to our most popular queries and questions. The chances are, your question has already been asked and the answer has been added to the Knowledge base.

If you do need to submit a Support Ticket, to ensure that we can answer your query as quickly as possible, please make sure you have provided all the details the contact form asks for...

We aim to resolve all support tickets quickly, efficiently and with as few interactions as possible to cut down on back and forth queries. In order to help us achieve this, please include as much information as possible in your original ticket.

This includes things like:

• For billing queries, please include the name and email address you used when purchasing from us.
• A Subject line with a brief summary of the issue
• For your actual support request, please include as much detailed information as possible including purchase details, receipts, screen shots and video captures

PLEASE MAKE SURE YOU WAIT FOR A RESPONSE FROM US BEFORE SUBMITTING FURTHER QUESTIONS OR THIS WILL PUT YOUR TICKET TO THE BACK OF THE QUEUE AND RESULT IN A DELAY IN OUR RESPONSE TIMES.

Our support opening times below.

The support desk is open 7 days a week.

Monday - Friday we are available 24 hours a day.

Saturday and Sunday we are open 8 hours each day.

The majority of the time, support first response times are between 2-4 hours but please allow up to 24 hours Monday to Friday and up to 48 hours at weekends.

PLEASE NOTE: 

• Billing queries submitted after 5 pm UK time on Fridays will be not be dealt with until the following week.
• Technical tickets may take longer to resolve depending on the nature of the issue so please allow up to 5 days for a resolution.