Please Read Before Submitting A Support Ticket

It is highly recommended to consistently refer to the knowledge base for solutions to our most common inquiries. Your inquiries may have already been addressed, and you can find the solution in the Knowledge Base.

If you need to submit a Support Ticket, please ensure that you provide all the details requested in the contact form to expedite the resolution of your query.

Our objective is to promptly and effectively address all support tickets with minimal back and forth. To assist us in achieving this goal, we kindly ask you to provide as much detail as possible in your initial ticket.

This includes the following:

• For billing queries, please provide the name and email address used during the purchase.
• A subject line with a concise summary of the issue
• For your support request, please include as much detailed information as possible, including purchase details, receipts, screenshots, and video captures

PLEASE MAKE SURE YOU WAIT FOR A RESPONSE FROM US BEFORE SUBMITTING FURTHER QUESTIONS, OR THIS WILL PUT YOUR TICKET TO THE BACK OF THE QUEUE AND RESULT IN A DELAY IN OUR RESPONSE TIMES.

Our support opening times are below.

The helpdesk operates Monday through Friday, and we will respond to your inquiries as promptly as possible.

PLEASE NOTE: 

• Please note that the helpdesk is closed on weekends. Any tickets submitted after 5 pm (UK time) on Fridays will be addressed the following Monday morning.

• For technical tickets, please note that resolution may take longer due to the complexity of the issue. We kindly ask for your patience and suggest allowing up to 5 days for a response.