Getting The Best Support Experience

We want you to have the best support experience possible with us so please read this quick rundown of how our system works.

1. You register with the support desk by clicking 'Contact' in the top right-hand corner. This only has to be done once and takes seconds. 

2. You submit a support ticket and the system logs your ticket and sends a response to your email address. When submitting a ticket please give us as much information as possible such as your purchase receipt or the exact issue you are having. If your ticket is vague we will have to ask for more information which will delay the time it takes to come to a solution.

3. When we respond you will receive the response via email and it will also be logged in the helpdesk system. 

We never ignore any support request so please make sure you check your spam/trash if you don't see a response from the helpdesk system after logging a support ticket. 

You may also want to whitelist support@videosuite.io to ensure our emails are delivered.

More information on how to whitelist emails can be found HERE

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